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Businiess name:
James Corlew Chevrolet
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Review by:
citysearch c.
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Review content:
Terrible vehicle and resolution of problems led to this complaint filed to US DOT and NHTSA\r
While driving in Nashville for work the first occurrence started with check engine light. Moments later check traction control warning popped up and immediately after a Reduced Engine Power notification and vehicle lost power. I was doing 55 mph and moments later the vehicle would barely do 30 mph. I have no clue how this did not cause a wreck in the heavy traffic. I took the vehicle to the dealership I purchased it from (James Corlew in Clarksville, TN) and they told me it was a loose timing chain and that they fixed it. 4,000 miles later while working all the same messages popped up and the car completely stalled and would not restart on a busy bypass. Vehicle would not restart and I paid to have it towed. This time the dealership said they had to replace the entire timing chain assembly and a housing due to it being destroyed. Luckily it was again covered by power train warranty. They were also nice enough to service it for free. Vehicle ran great for 3600 miles and again the same message sequence occured. The car fortunately continued to run and I drove it straight to the dealership. I insisted it was a safety hazard and that I wanted to trade it in immediately. 2 hours later they offered me $7,000 under blue book because of engine problems. This was very funny of course since it is Chevrolet and the dealerships fault for selling such a lemon. I told them it was under warranty. To fix it again for free and I would pick it up. Dealership called next day. Said everything was fine. It was out of oil and that caused safeties to kick in and that created the problem. I ask how this is possible. You changed my oil 3600 miles ago. I was informed there was no record of me ever bring there although I have the print out showing every part replaced and the cost. I tool the vehicle and kept driving it. Last week (again 3800 miles later) the car produced all of the same messages and stalled on the same busy bypass. This time I had my 3 year old and 1 year old in the car. The speed limit is 55 so of course traffic regularly runs 60 mph. I was stranded with my children on 20 degree weather with no heat and cars flying by. I will be returning to dealership tomorrow and I am sure I will receive zero help again by the dealership or Chevrolet. This is a huge safety risk
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