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Businiess name:
Storm Tight Windows, Inc.
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Review by:
Kathryn T.
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Review content:
I had the most unpleasant experience with Storm Tight. It is not an ethical company. It takes your money, and will not come back to finish the work. When the workers came to installed the windows, they installed one cracked window and one wrong type of window; and the rest of them were ok. They told me that someone from the company will come back to replace the two windows in 4 to 6 weeks, and demanded full payment. I paid them in full, thinking they will come back soon. But two months went by no one came back to replace the cracked windows. I called the company numerous times to finish the work, but I had been getting nothing but false promises, run around, and excuses. In fact, the company had such high turnover rate. I had to talk to so many different officers about my story, and on one seemed to know what is going on. Now it has been 6 months, and permit on the window will expire in about couple days. The broken windows are still not replaced.
The company offers lifetime warranty on these windows. I wonder what will happen if there is an actual hurricane, and many people's impact windows get broken. Will this company take the responsibilities to replace these windows? I can guaranty you from my bad experiences this company will give you the run around, and excuses from replacing your broken windows. When a company has such high turnover rate, the company is not stable. It can go out of business tomorrow and its warranties would not mean anything.
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