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Businiess name:
O'Brien Garage Doors - Chicago
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Review by:
Guest
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Review content:
I had used Obrien services a couple years ago and did not have any problems unfortunately I can not say the same this time around. I had called for service because of the garage door getting stuck and would not open. The repair man came out and seemed to have fixed the issue ($400 later). That same night the door was doing the same thing so I called and had a scheduled appointment 2 days later (holiday) and the same tech came back and said there was nothing wrong with it besides a switch on the motor.
2 days later same problem. I called for the 3rd time and was very polite and patient and had another scheduled appointment. Received a call later that day and was told the tech had an emergency and we would have to reschedule. I get things happen so I continued to be patient. The next day a new tech shows up with a bad attitude from the moment he walked in and suddenly found that it needed more repair. After him being rude and disrespectful I asked him to leave and called to speak with the supervisor. Well the supervisor was on a service call and he would call me back. 3 calls later and 5 days later I still haven't received a call back. When I called the office I was still polite and patient the immature and unprofessional woman who I spoke with said they have everything documented in the system and there is nothing they can do for me.
Do not use them! I have filed a complaint with the better business Bureau so this doesn't happen to anyone else!
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