Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Spiess Carpet Cleaning
|
|
Review by:
Guest
|
|
Review content:
Buyer Beware!
F for Price:
We hired Spiess to clean the carpets and ducts. During the initial call, the company agreed to match an Angie's List deal offered by a competitor. When the service was complete, the cost was more than double the quote. They performed the service without receiving confirmation that we were willing to pay additional money, and then demanded full payment before leaving the premises. I want to make it very clear that at no time did we agree to additional charges, and we were not presented with an updated invoice prior to the service being completed. After the service was complete, the service tech crossed off numbers on the invoice, doubled the cost, and demanded payment.
C for Quality:
The carpets turned out fine. However, the crew left dust and debris on the laminate and tile floors throughout the main level from the duct cleaning. They also did not reinstall all of the vent covers and several of the vent covers were not attached completely.
F for Responsiveness:
My husband called the office that day and left a message. No one from the office returned his call. I called 6 days after my husband called and spoke with the secretary. She said the owner would call me back Friday afternoon. He never called. I emailed the office and was told that the owner would call me the following Wednesday. He never called. I emailed Wednesday evening and did not receive a response, so I called on late Thursday morning. The secretary told me the owner would call me later in the day. Instead I received an email from the owner.
F for Professionalism:
Quite frankly the use of red bold text, underlining text, and calling my husband a liar was unprofessional.
We will not be doing business with Spiess again, because the company employs bait and switch pricing tactics.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|