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Businiess name:
Consolidated Communications
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Review by:
Chuck G.
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Review content:
I have lived in multiple places in Texas and dealt with multiple different cable companies. In most places I have lived there is usually at least 2 options for cable providers. In Conroe there is unfortunately only one cable and internet provider other other than Dish network whose service is interupted everytime it rains and that is Consolidated Communications. Frankly I would have been better off with a Satelite aption such as Dish Network. Consolidated is by far the WORST company I have ever had the displeasure to deal with. Not only is the service itself unreliable, the technicians are for the most part inept, the customer service and the tech support like to give you the run around. When you are getting the "I'm sorry I can't assist you with that" response that seems to be the standard answer from Consolidated Communications' employees regardless of what department they are in you do not even get the courtesy of being transfered to whoever it is that CAN help you. They simply give you a number to call then ask if your issue has been resolved. The one saving grace I ever found within the company was a young lady who worked in technical support. Of all the times I called in to report the constant issues I had she was the only person I spoke to who listened to my problem and took steps to correct it rather than just suggesting that I reset or power cycle my router so they could be done with me. I later found out that she was reprimanded for going above and beyond. This is a company where the employees are actually reprimanded for providing decent customer service. I would not wish dealing with Consolidated Communications upon my worst enemy, 0/5 stars, stay away from this provider.
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