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Businiess name:
Texas Star Pharmacy
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Review by:
citysearch c.
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Review content:
!! BEWARE - Only a 7-day Return Policy!!\r
Spent $600 on compression socks and stockings at Texas Star Pharmacy, Plano. Was very busy at work and didn't even look at the stockings until a few weeks later, when I read the boxes, and realized that the friendly gal who had measured me - and who picked out the size and socks for me - had suggested a size too small!\r
So I take them back. They tell me tough luck, missed the 7-day window... I won't leave the store, I am stunned at this Terrible customer service and talk about how shocked I am. I'm looking around for some notice that this is their policy. It's not posted anywhere. ""It's on the receipt."" Fine print. Why would I study the receipt - seriously, what pharmacy has a 7-day return policy, especially after a customer drops 600 bucks!? Finally, someone offers to contact the owner and give me a call later...\r
They offer an exchange, no refund, for a larger size, provided that they confirm I have not yet worn them. Which they did, and hooray for them. And - now making my own selection - I selected socks that were also a lower compression. Bottom line is the price difference was $150.00, which went Unashamedly into their pocket. For Nothing. My utter loss. Because that is their POLICY.
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