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Review content:
I'm a new homeowner and this was my first time using Disaster Cleanup Services. I am sincerely disappointed because I found out that I was hosed in terms of the amount I paid in costs. I paid well near $10,000 for mitigation. I spoke to BBB, and had my square footage and work they did, quoted. I found out from BBB, that it should not have been anywhere near the amount I was charged.
I'm a big supporter of local businesses and sole proprietorship's, which is what led me to use Disaster Cleanup Services. I started to notice something was amiss when they kept pushing sales for separate businesses they owned or worked with. They kept asking me how much my insurance company was willing to pay, before they actually did any work. I told them my insurance company doesn't have a cap. This is when the new bids for more work started to come in. At one point they told me I had a break in my sewage line. When they told me how much it would cost for that service, and they just so happened to have a plumbing company, I got wise and called for second opinions. Low and behold, their was no major break in the sewage line.
I feel like I was absolutely taken advantage of as a new homeowner. I can't complain about the work, I mean, they completed the service. They moved the trash, the debris, and even replaced my granite sink, which they broke--out of the final cost of their services.
The workers were super friendly, as people. I mean, I did let their staff members into the house, and left them at home while I was at work, so there was definitely a level of trust established. Once I realized how much they over charged me, that trust was broken.
When I told them I didn't want any other services, they were pretty much like, give us our money. They told me that they would put a lien on our house if we didn't. They couldn't really do that, because they had to sign a lien form before the insurance company would release them money in the first place. We have not heard a followup from them since they've completed their service with us.
One last thing, their office is located in Castle Rock, Colorado, and not in the Denver Metro Area. If you have them do mitigation at your house and they find something; they have to test it. That means you're getting charged mileage for their drive to Castle Rock. That was at least 40 miles from my home, and they made that trip like 7 times, which meant a huge bill, when they weren't really doing any work.
Even though your house might be flooded, at this point it is already wet. Please, get some second opinions before dealing with Disaster Cleanup Services.
RESPONSE FROM Disaster Cleanup Services:
I am Gregg Sargent the owner of Disaster Cleanup Services. I would like to apologize to Tiffany if her experience was not a good one. It seems the main concern was pricing. I would like to explain that concern. We do not make up our own pricing. We use Xactimate which is the most common pricing software in the restoration industry. We enter the services that we performed and the software gives us a price that we charge the insurance companies. Also I do not own a plumbing or reconstruction company so any information that was given about plumbing issues would have been from another company. Our company is located in Centennial Colorado so we are able to service the Denver metro and surrounding areas. I am glad to hear that you felt comfortable with our crews to let them in your home when you were not home and also that the work was done well. I have been the owner of service companies for 15 years and our goal is always to provide professional customer service when our clients have an emergency. If you have additional comments or questions please do not hesitate to call my cell phone at 720-277-7113.
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