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Businiess name:
Enterprise Rent-A-Car
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Review by:
citysearch c.
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Review content:
I called Enterprise by phone to make reservations for Ontario Airport CA) pick up. When I arrived at Ontario Airport (CA) and was informed by the counter person (female) that my reservations where at E Holt Blvd. I told her there was an error and if she could correct it she replied no. I asked why she replied we don’t have any cars here. So I had my son in law take me to E Holt Blvd. I explained everything to the counter person Chris who was pleasant. I told him the reason I was using Enterprise at the Airport so I could drop the car off. Chris told me I could drop the car off at the Airport for no extra fee. Now I ask about the invoice, which wasn’t totaled, Chris replies this is how we do it. Next, a gentlemen took us out to a car right out side the door the car was a subcompact Versa. I said I was told from the person I made reservations, that for $1.00 more per day I can get an up grade which I said “ok”. When we went outside in the rain, the gentlemen said you have to initial all these boxes. Then went to give me the keys. I said aren’t you going to go over the car. I stated there are scratches and some dings he replied we don’t need to go over the car it’s ok only identified on the inspection when there are big dents. I was given the car with a ¼ tank of gas and the inside was not clean so we cleaned.\r
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When we received our charge card bill yesterday we saw that Enterprise added $150.00, and states I had the car longer (12/2/14 to 12/15/14)(we returned the car on 12/9/14).\r
We also received in the mail the same day a claim form for damages to this vehicle on 12/9/14. I called E Holt Blvd (12/22/14) Enterprise office and spoke to a representative John who checks the invoice and stated there was a scratch on the hood of the car. I stated to him what went down at the time of the pick up. John placed me on hold while he speaks to his supervisor Joel who said he will have all of this corrected. I am considering not using Enterprise again as this experience was very unprofessional. While we appreciate the handling of our issues on the phone after the fact Enterprise needs to do more to handle their procedures and billing before the customer is impacted with erroneous claims and charges. J.G.
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