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Businiess name:
Phonekeo Khamvanthong, MD
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Review by:
Guest
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Review content:
They are the most expensive hospital in the Lexington area.
My family has used Baptist Hospital and its many affiliate names at least three times and each time we are shocked when the bills come and truly believe that there must have been a mistake.
OVER BILLING Example 1: My wife went in to have her annual check for breast cancer. The Dr asked her to come in a second time to discuss the results. My wife and I discussed if it was worth her time and agreed that it was not but at the Dr's request she went in. While there they insisted she get a follow up exam. My wife questioned the charge and they said it was covered. Long story short they charged $600.00. They would not admit any wrong in changing the purpose of my wife's visit. What can we the people do, to such a bully, except pay or take a hit on your credit rating?
OVER BILLING Example 2: My son woke up with a sore and swollen toe. Pediatrician sent us for x-rays to a Baptist satellite site. We were charged $604.00 for a toe x-ray. Insurance got it down to $305. My son broke his arm earlier this year. The (non-Baptist Hospital) ortho Dr took three x-rays each visit and charged $110, which after insurance is $25. What do you think, overcharging or not. Where do you prefer to go?
Then when I called in to try to make sense of the bill and ask for a reduction since it was a mere toe x-ray they did not and WILL NOT budge on their price. They only offered a 10% discount if you pay it in full. I asked about payments, and they offered an 8 month plan. I said I cannot do that because of two surgeries this year we have many bills. I asked for 12 months. They showed NO sympathy but said if it were not paid by 8 months it would go to the bill collectors.
Is this who you want to do business with? They over-bill and show no mercy. Learn from my experience and go elsewhere.
CONCLUSION: Avoid Central Baptist Hospital and its affiliates. St. Joseph's (Kentucky One) and UK hospitals are here and will not overcharge like Baptist.
You be the judge.
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