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Businiess name:
Petco
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Review by:
citysearch c.
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Review content:
Petco will no longer receive our business because of this store. The customer service is terrible. I have been a Petco shopper for 6 years now and have never been treated so poorly by an assistant manager of a store. I was quoted a price for grooming and when asked if I wanted the extra spa package I said no. Well apparently they selected yes in their system so when the receipt printed out it listed the seasonal spa package. Of course I'm trusting that since I said I didn't want the extra things they took me seriously so I didn't check the receipt as I signed two seconds after I told them "no." Imagine my surprise when my husband comes home with the dog and says "I thought you were quoted $46 for the basic groom- why did this cost $70?" \r
When I called I spoke with their assistant manager who told me several times that I signed te receipt and there was absolutely nothin they could do because it was my fault. He eventually said he would refund me $10 to "meet me halfway" as if he was do
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