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Businiess name:
Reliable Service Co
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Review by:
citysearch c.
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Review content:
The only positive things I can say about this company is that they showed up promptly to take advantage of my wife and the technician was friendly and competent. They advertise online that they have low prices, but beware. I reviewed the bill after the work was done and they charged $150 for a half hour of labor to fix our dryer. Seems steep, but I can deal with that since they made a service call. The bigger problem is that they charged $140 for 2 parts that MSRP for $50 on the Maytag website. I could have bought them online for $30. That's a criminal markup and is clearly intended to take advantage of trusting and uninformed consumers. I contacted the office to allow them to address this usurious overcharge. When I received a return call from the manager his only response was that my wife received a quote from the technician and could have refused the work and paid the $49 service call (the highest of any company in our area I've come to find out). He acknowledged the MSRP and said that they can charge whatever price they want. He was unconcerned that I would write a bad review online. \r
CLEARLY, THIS COMPANY'S BUSINESS MODEL IS TO TAKE ADVANTAGE OF DESPERATE AND UNINFORMED CONSUMERS. STAY AWAY AND SEND A MESSAGE WITH YOUR POCKETBOOK.
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