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Businiess name:
Deputy Delivery Svc
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Review by:
Guest
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Review content:
DDS is a delivery service subcontracted by the airlines. They are not the ones who lost my bag for 8 days nor are they the ones who promised me delivery times that kept getting postponed. After finally getting their number from air France whom had terrible customer service when you could even get a rep on the line, DDS did a great job handling the delivery once they received my bag. The dispatch told me what time the bag got to their warehouse and a driver called me to give me an ETA shortly after. He ran a little late but traffic Happens and I understood. After reading the negative comments, I see how people get confused thinking DDS works for whatever airline that lost and promised your bag back. The dispatcher was juggling several other calls while managing my case. Everything was smooth, polite, and painless. I was explained that they deliver hundreds of bags per day and everyone including me has important stuff in there and want it ASAP. They did a terrific job getting it to me ASAP considering I live over an hour outside Boston. I wonder what type of selfish, demanding, rude, and irrational people wrote these nasty things. I'm sure these stories were blown way out of water and need to be read with a grain of salt. I'm not saying they didn't have a bad experience but they should point the finger at the airline who's fault it is not DDS who is the problem solver in finding, picking up, and delivering my bag.
Hope this was helpful
A DDS supporter
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