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Businiess name:
Hamilton Nissan Inc
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Review by:
Guest
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Review content:
We own a new Altima and a 2010 Titan. On 11/3/14 I called to schedule my Titan for no heat after my local mechanic said they might have to tear the dash apart and suggested I take it to the dealer. I bought my Titan from Hagerstown Honda and had not taken it to Hammilton to date. They had an opening for 1 hour later than my call and I took it. I was greeted by Alex who was top notch from start to finish. He asked if I was willing to wait for the diagnosis which would take about 2 hours because the dash might have to be dismantled. I waited rather than be shuttled home to the south part of the county. In about 2 hours Alex reported that the job was complex and shuttled me home with a fantastic Korean war veteran Sam. I got a call from Alex reporting that the job was done at 4:30 and they would send Sam to work overtime to come and get me. Most dealerships make you handle the complex paperwork for warrantys, but Alex handled the whole thing for me. During my initial wait in the morning, I heard other customers tell me they only take thier motor vehicle to Hammilton-Hagerstown. We bought our last 2 Nissan cars from Dwain Souders and we think he is an honest straight shooter.
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