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Businiess name:
Lilla's Bridal Boutique
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Review by:
Guest
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Review content:
Working with this company was by far the worst wedding experience I had!!!
Background:
I bought my dress else wear and had them alter it, put a bustle in, and I ordered my veil through their company.
I will start the the worst things first:
1) when I picked up the dress a few days before my wedding the bustle was NO longer in. The day before the wedding my MOH (sister) noticed that the loops on my train were all cut into strings. We call and they insist the strings are actually loops. My sister takes the dress to them and misses the rehearsal to show them. She realizes the loops are actually strings so she put the bustle in the DAY BEFORE the wedding!!!! (Even though at the last fitting the bustle was in.)
2) that bustle fell out about 20 minutes into the rehearsal!!!!
3) even when the bustle was in my train was dragging on the floor about 2 inches.
4) I ordered the veil through them. I received the veil less than a week before the wedding and it was the WRONG veil!!!! I asked if I could get a discount on that veil because of the mix up and it wasn't what I wanted. They refused to take any responsibility and blamed everything on their supplier.
4) when I dropped the dress off to get it altered their was NOTHING wrong with the zipper. At the final fitting the zipper was still fine! After the pressed it and I picked it up, the zipper pull tab was SNAPPED in HALF! Again they denied any responsibility, even though the seamstress said there was nothing wrong with the zipper at the final fitting.
I believe the dress was seriously miss handled between the final fitting and the pick up. It's the only thing that makes sense to me of how the bustle "fell out" and the zipper snapping.
5) to "fix" the zipper they took heavy duty thread and basically tied the zipper pull tab back on. So the zipper was pretty much a giant ball of thread. They insured me that no one would be able to tell because I had ordered a finger tip veil.... Too bad the veil they forced me to buy was elbow length so you COULD see it!!!
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