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Businiess name:
Patsy Lou Chevrolet
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Review by:
citysearch c.
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Review content:
Do not go here if you want your vehicle fixed properly or honestly. And if you are a customer who likes to be respected, this is not the place for you. I have been to Patsy Lou twice for a shaking steering wheel upon using breaks. Upon the first visit, I requested 4 new rotors and new breaks. After leaving the first visit, my car continued to shake. I was and am a full time student and was working full time at that time. In addition, Patsy Lou is an hour commute from where I was living at that time. After 9 months when I finally had a chance to return my car for the same problem, it was discovered that only 2 new rotors had been put on my car. Finally, after being at Patsy Lou twice I thought my problem was solved. It was not. I know nothing about cars so I then I thought the problem had nothing to do with brakes/rotors to start with. Since that time I have replaced tires, had front end alignments and had my vehicle driven to diagnose it. It was not until 2.5 years later when I had my second brake job done somewhere else did they discover those second new rotors that were put on my car where the wrong rotors for a Pontiac G6! They were 40 mm too large and destroyed my brand new brakes weeks after I had left the second time. I called Patsy Lou to resolve this. At this point, they are never touching my car again and I only requested a refund for the 2 wrong rotors and the 2 brakes that were destroyed. After being laughed at and told I was not going to get a refund, I have decided to never go there for the terrible service and customer service again. I was accused of putting on different rotors and was told there is no way for me to prove that they sold this product to me. Apparently they do not track any parts with numbers/receipts so good luck proving they put wrong parts on your car. They will just accuse you of putting the wrong part on yourself. The only good reviews they have are on their own website. Funny I wasn't allowed to tell people how their actual service is.
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