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Businiess name:
Lia Hyundai of Enfield
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Review by:
citysearch c.
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Review content:
I bought a 2011 Elantra brand new, 55k miles into driving my car, I started to hear a banging coming from the engine. I brought it in and they thought it was the oil filter, they changed it and I went to pick up my car and the problem persisted. I brought it back, only to find out I needed a brand new engine, I was told 2/3 weeks to get the engine in and 2/3 days to fix it. The whole process took 2 months. They couldn't get me a lonaer until 2 weeks in, I could only rent a car for 1 day. I finally got a hold of someone in consumer affairs for Hyundai Motor America and they started to make things better. When my car was finally ready they forgot to put the engine cover back on, the car made a loud grinding noise, and the service manager and tech both said it sounded fine, brought it back 2 days later cause I knew something was wrong and I was right. They spent that morning about 1 1/2 hours fixing it, and putting the cover back on which should've been done the first time and there should've been no noise. How can you say it sounds great then the next time say something is wrong. Also I didn't get it back clean the car was just as dirty if not dirtier when I got it back. They did extend my warranty and reimburse some car payments but was a horror this whole thing was. I hope this same thing doesn't happen to my engine again cause I won't go pick my car up the dealership can keep it.
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