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Businiess name:
ADT Security Services, Inc.
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Review by:
citysearch c.
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Review content:
Please be warned, this is the most crooked company I have ever done business with. My husband and I had an ADT security system installed in early April. The full installation charge was supposed to be $440 as stated in the contract that we signed. To account for the $440 charge, my husband wrote two checks, one for $220 at the time the contract was signed and one for $220 when the installation was complete. ADT cashed both checks for a total of $440 but also used one of the checks to make an additional electronic charge of $220 that was never authorized. Therefore, they ended up over charging us by $220.\r
Initially, I called the national office, 1-800 numbers etc., to try to get the matter resolved. I thought they would immediately realize their mistake and gladly help me. Wrong. They were incredibly rude, disrespectful, and refused to refund my money, even after providing them all of the evidence they needed to account for the error (bank statements, electronic check copies etc). I called every day only to speak with numerous ""supervisors"" who could not care less and would not help me. \r
After my unsuccessful attempts trying to deal with the national level of business, I reached out to the customer service representative who initially sold me my system. This gentleman was very apologetic and I believe he has tried his best to be helpful. However, it has been almost two months and every day he tells me ""it's being taken care of, the money will be back in your account today."" Every day passes by and the money is still not in my account and they are always just ""working on it."" Unacceptable. That money should be sitting in my checking account accruing interest for the last two months. Thank goodness we are not a family who is desperately in need of $220 or I do not know what I would do. I do not know how this company has been in business for so many years. Save yourself the headache and look for a different option. Crooked is the only way to describe their total lack of professionalism. I personally feel very violated that ADT made a transaction without my approval just by using my checking account and routing number. ADT has stolen from me.\r
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