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Businiess name:
Cherokee Tire Svc
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Review by:
Guest
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Review content:
Poor quality and service. After 2 previous sets of tires replaced at Cherokee tire, combined with best price in the area, I felt I could take my 2014 Toyota Tacoma brand new aluminum 17 in rims and have them mount some new rubber and transfer the tire sensors over from factory rims to my new rims. They ordered me a new set of Cooper Discovery AT3 tires. After install, having got home and driven it a bit I noticed a vibration. Upon inspection I found none of the yellow tire alignment dots were aligned with the valve stems and several rims had excess amount of stick on weights 12 + inches. I was upset to say the least. I returned vehicle for repair. Upon again receiving vehicle back, none of the dots were aligned, my brand new rims had tons of scratch marks in the paint (looked like something sharp was used to remove old stick on weights when they had to rebalance tires) and several places where previous weights were placed still remained gummy foam adhesive which they refused to remove from rims. When I confronted the manager, he was rude and very hateful. Insisted his guys did everything right. As the disagreement progressed his professionalism completely disappeared. This guy down right stated "we don’t work on show quality vehicles here at Cherokee Tires" and "if you are so worried about your rims getting scratched and dinged you should take them to another tire center that charges more". This statement spoke a thousand words to me and I hope everyone who reads this. Cherokee Tire management couldn't be anymore unprofessional. Not only that, not once did they offer to try to repair my scratched rims or clean the sticky foam adhesive off of my rims. These guys are working in the stone ages. They still use standard floor jacks (4 each) and take no care to protect your vehicle. Be wary of this tire service center especially if you have low profile rims or nice aluminum rims that you want to keep looking nice. Never again would I use Cherokee Tires.
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