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Businiess name:
New Monroeville Dodge
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Review by:
Todd S.
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Review content:
I had contacted Monroeville Dodge about purchasing a 2014 Durango. The dealership did not have the have the model in stock that I wanted. They did a dealer search and located one for me. Due to the drive time of 1 hour, I was unable to make it to the dealership that evening to put down the required deposit in order for Monroeville Dodge to go an pick up the Durango from another dealer. The salesman, Chad Carpenter, said that I could give him my credit card info and fill out a credit application over the phone to cover the deposit and that they needed and would have it for me the next day. I was then contacted the next morning @ 9:30am while I was at work to let me know the vehicle was there and they wanted to finalize the deal. I explained that I was work and was unable to talk. Chad Carpenter and the sales manager Jeff Yates continued to call and pressure me throughout the day. During these calls we tried to negotiate the cost of the navigation system. Jeff offered free tanks of gas, oil changes, etc. Jeff stated that he could fill my gas tank for me, but couldn't take anything more of the cost of the navigation. Jeff stated by giving me free gas instead, that this could be hidden from his supervisors and would offset the cost of the navigation. I texted Chad when I finished work to find out what time they were open to. He replied 9pm. I then texted him back to see how long it would take to get the Durango ready for delivery. I was ignored and didn't receive any communication back for two hours. In the mean time, my wife and I decided to get leave for the dealership anyway to make sure we got there in time since we had a 90 minute drive. When we were 5 minutes away from the dealership, I received a text from Chad stating that they sold the vehicle that I had put down a deposit on. This vehicle was my supposed to be my wife's anniversary present. This is the reason car dealerships and car salesman have a bad rap. Its dealerships like Monroeville Dodge. Save yourself the headache go somewhere else.
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