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Businiess name:
Eden Deck and Patio
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Review by:
Guest
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Review content:
Do NOT use Eden Deck & Patio. They are dishonest, deceitful, unqualified, and unethical. We were told our project would take 6-8 weeks. It started at the end of March, it's now mid-September (almost 6 months later), and the project is only 90% done. Eden will not respond to our requests to come finish the job per the contract or provide us with a copy of the plan or materials used for the slab foundation which the city is now requesting. Left with no other option, we've contacted over 8 professional and licensed contractors to come bid on the remaining work (fixing the roof and chimney) and all have the same feedback: the construction is second rate and the cheapest materials were used.
Our $30K+ outdoor kitchen and living area project included extending the concrete slab, removing the existing roof, framing, electrical work, and masonry. All work was performed in the cheapest manner possible using the cheapest materials with no supervision or regard to standard construction codes leaving us with an outdoor area full of code violations and hazards. Concrete slab foundation was not properly poured or reinforced resulting in cracks in the foundation and city code violations. Roof flashing was improperly installed without the use of roofing grade caulking, proper cut-in stone installation, or counter flashing. The wrong gauge wire was used for ceiling fans, electrical wire was not in conduits, and outside electric boxes were not weatherproof. Concrete slab foundation slops abnormally and masonry settings are already cracking.
If you are outside of San Antonio, be aware that all contractors come from San Antonio so they spend 3 hours commuting back and forth, meaning they get a late start and end early which cuts into the day’s productivity. Eden claimed to have their own crews but lost 2 masonry crews and 1 project manager over the course of our project.
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