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Businiess name:
B&T international
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Review by:
Guest
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Review content:
I called B&T International Movers to get a quote for my move from MD to PA. They are located in Silver Spring, MD which is about an hour from our previous residence. When I spoke with them on the phone they stated that we would only be charged for the time that they arrived at our current residence until the time they left our new residence. They emailed me a quote with the understanding that my employer would be paying for the move. My employer called and paid the balance of what B&T stated the move would cost, it was understood that the mileage and time costs would be variable depending if it took them longer on the day of the actual move. The movers showed up to our old residence at 8:20am on the Saturday that we were to move, this was not initially an issue because they said they would arrive between 8-9am. I had asked when I requested the quote if they needed an inventory of boxes, furniture, etc. The person at their headquarters had informed me that the amount of items being moved did not matter as we were paying by the hour and not by the item. Every time I spoke with them on the phone they were very quick to answer my questions and did not have many questions of their own which led me to believe both parties had a clear understanding of what was to be expected the day of the move. The movers were initially surprised that some of our furniture was not wrapped in bubble wrap etc. I explained to them that we were not concerned with protecting these pieces as they were not expensive and we did not want to add an additional expense to have them wrapped individually. The movers had already moved about half of our boxes into their truck when they informed us that they would not be able to move our furniture without wrapping it in their own protective material and this was going to cost us an additional $350+.
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