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Businiess name:
Honest Plumber Heating & Air
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Review by:
citysearch c.
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Review content:
This was my SECOND use of Honest Plumber BECAUSE, despite other negative reviews, I have had nothing but excellent service from Honest Plumber. I’ve been doing a total renovation of a 14 year old home … kitchen, bath, all major appliances. \r
Aside from being a homeowner, I am a Consumer Advocate and journalist who carefully researches businesses BEFORE I contact them or pay a penny. Honest Plumber has an A+ Rating with Better Business Bureau and has been listed by them since 2003. Other plumbing companies I checked has much worse ratings, despite glowing reviews. \r
PEOPLE: Keep in mind that MANY negative internet reviews are posted by competitors and many positive ones are posted by services that GET PAID to post reviews. Thus, I frequently give more weight to a BBB Rating vs. consumer reviews that can be posted in seconds by anyone with an email address.\r
My FIRST call to Honest Plumber was after I installed a new gas range purchased from IKEA and delivered to me in Henderson. I could not find a gas leak somewhere in my connections or with the new range/oven itself. Called Honest Plumber and Gary arrived at my home in less than an hour. Gary quickly found the leak, fixed it and charged me only $80 when other plumbers had quoted me more than $125 over the phone. \r
SECOND call was when I suspected that one of my new toilet installs was leaking. Called Honest Plumber plus 2 others, just to be sure someone would arrive quickly. Bryce from Honest Plumber arrived at same time as another I had called. Showed the toilet situation o both and the 2nd man said he could not do any better than Honest Plumber. I was concerned that the leak might have done damage that might require more than a new wax seal. That’s when Honest Plumber became SUPER Honest Plumber. They have a “sister company” called Quick Response NV that specializes in detecting water, mold, flood and sewage. Quick Response offers fast & free inspections and estimates. Daniel McGhie arrived at my home about 45 minutes later, used a hi-tech device like an xray machine that can see through floors, walls and ceilings. I was advised to aim a fan at the open toilet flange and let it dry out the area for 2 days. All of this extra service and advice cost me NOTHING!\r
Bryce could not complete the job so my cost for the second call: $0\r
Bottom Line: My entire cost for the toilet repair was $175 which Bryce completed 3 days after his initial visit. For the record, I had contacted my homeowners insurance company and spoke with one of their adjusters by phone. Had I gone the insurance company route, I might have been faced with up to $2690 out-of-pocket cost for the exact same results I got for $175 from Honest Plumber Heating & Air, Inc. Now you know why I trust Honest Plumber and our Better Business Bureau. \r
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