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Businiess name:
Stevens Worldwide Van Lines
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Review by:
citysearch c.
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Review content:
First we were told we would probably get our stuff LAST Friday. We signed for an apartment (so now we are paying rent). Then we were told no later than Monday. Then we were told our stuff was still in Kansas because the driver bailed on them. They had no idea when we would get our stuff. Then we were told its looking like it might be this week. We asked about an Inconvenience claim being that our stuff was delivered late, it took two days and talking to atleast 6 different people and getting 6 different stories about what they pay for. My kids continue to sleep on the floor, Im paying rent for an apartment that they told me to get but I dont have my stuff. The customer service is horrible, they will not return your call, have horrible attitudes, give false information and could care less about your family. They want me to pay for the cheapest piece of crap pots/pans/air mattresses/linens and then only claim to reimburse 50% of the cost because they have 'Extended Use'. If I wanted a piece of junk air mattress or piece of junk pots and pans I would already own them. If I already own nice beds and nice pots and pans why would I want piece of junk pieces that Im never going to pull out and use again. So we continue to sleep on the floor because Im not coming out of pocket for something that Im never going to use again. This company is by far the worst I have ever dealt with in any field and its not even close.
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