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Businiess name:
The Cleaning Authority-Cary
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Review by:
citysearch c.
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Review content:
I have used the cleaning authority for over a year and have found the quality of their cleaning to be sporadic. Additionally, they repeatedly send new people to clean our home with one consistent person. I wanted to write this review due to the terrible experience I had with the cleaning authority which required me to cancel my service. \r
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Our home was cleaned on 7/31/2014 and when I returned home it was obvious it was not ""professionally"" cleaned. There were yogurt spills left on the table from breakfast, finger prints on the glass doors, the floors were dirty, the bathroom still had a large liquid soap spill around the tub, and several other issues. I called their automated line to report my dissatisfaction with the clean. A manager called back and sent the team back to my home. When they arrived they needed me to point out everything that was not cleaned. For a professional service charging over $100 per clean, I would expect they would have a consistent process for cleaning and would be able to assess the home to determine what was not cleaned satisfactory. I had to show the inspector and the cleaner over a cup full of bath soap that was spilled all over the tile around the bath tub. The cleaner stated, as she was standing right next to me, “that was not there before""! I was shocked by this unprofessional response and stated to them ""are you implying I am lying""? They did not say anything and the cleaner rubbed the sticky soap with a dry cloth. I asked her to clean the tub with some cleaner and she looked at me and rubbed the cloth under tap water instead of cleaning the tub with cleaner to remove the residue of the soap. Additionally the rest of the team was downstairs laughing so loudly it sounded like a party instead of trying to fix the cleaning in my home. I called the automated line again and stated my concerns and that I was on the verge of leaving the service and wanted to speak with the owner. I never heard from anyone Thursday. Friday morning the inspector whom was in my home called me and seemed confused why I called the automated line. I asked her if she observed anything that she thought was unacceptable and she said she spoke with the cleaner and the other people were laughing because someone almost fell. I stated again that this is unacceptable and I was on the verge of leaving and wanted to speak with the owner. Still never heard back so I sent an email on their website. I finally received an email from the owner on Monday. We spoke today and he was full of excuses. He stated the cleaner was one of his best and she had an ""off day"". People have ""off days"" all the time but that does not give you the right to come into a customer's home and accuse them of lying! He also stated he could add points to my account for 1/2 off a future clean, well what about the clean I just paid you for that was unsatisfactory? I stated I was very upset with the disrespectful treatment I received and that I did not want that team back in my home. I also stated that since I would need to train a new team on my home anyway I might as well switch cleaning companies at this point. The owner said ""I suspect you have switched services before and that is not solving the issue"" then he went on to explain there are people involved so he cannot guarantee homes are cleaned accurately 100 percent of the time and basically my expectations are too high.\r
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I referred two friends to this service and they have both left due to similar customer service issues. Now I know why they left. Beware of this cleaning service. For over $100 they won't even wipe your kitchen table and if you call because you are dissatisfied they will call you a ""liar"" in your own home! \r
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