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Businiess name:
Alamo Rent A Car
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Review by:
citysearch c.
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Review content:
I recently returned my car from a 2 day weekend rental. When the guy checking me in asked how everything was, I said fine but pointed out that the audio system wouldn't turn on. He quickly confirmed that was the case and when he printed out the receipt he said he took a little off the charges for the inconvenience. It turned out to be a whole day's rental charge which amounted to 1/3 of the total! (Yes, that means that 1/3 of the charge was taxes and fees, but you knew that's how it works at airports, right?). I thought it was very generous and that it's great that the staff is empowered to exercise good customer service practices. Thanks!
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