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Businiess name:
Bay Home & Window
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Review by:
citysearch c.
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Review content:
Our experience was horrible. We waited 3 months for one curtain for a bedroom window. On the specified delivery date, which Bay Home & Window had set itself, no curtains arrived.\r
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We gave Bay Home & Window 2 more days. Then, frustrated that no curtain had arrived and not so much as a call or apology email, we called the company. We spoke to the President Jeff Falcon and he told us that the company was experiencing a high volume of orders so they were having a hard time delivering the products on time. We asked for some sort of compensation, but he didn't give so much as an apology. He just said the company was just too busy to deliver many of its products on time. \r
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He said the curtains would be delivered in another 3 weeks. They weren't. \r
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3 and a half weeks later we had to call again to ask for an update. At this point, we just wanted the curtain and wanted to be done with this company forever. We finally got the curtains delivered a few weeks later. At least the quality of the curtains matched what we expected. Thats what got this company 1 star. \r
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Their customer service is TERRIBLE. \r
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Their punctuality is PATHETIC. \r
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Told all my friends and relatives to never order from this business. I strongly recommend the same to everyone else if you want your curtains delivered anywhere near on time. \r
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Highly disappointed in Bay Home & Window.
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