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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
SUMMARY: NEVER EVER GO TO FIRESTONE IN NATICK, MA ? HORRIBLE CUSTOMER SERVICE It started when I got a quote for 4 new tires for my car. When I went later on the same day to get the work done, the sales rep (different from the one who gave me the quote) was not able to give me the same price as quoted earlier. He acted annoyed when I told him that he should be able to match the price I was quoted and he said there was no way he could match the quote. After arguing and explaining for 20 minutes, he finally called the sales person (Greg) who had generated my quote. Greg showed this other sales person how it was done and after 30 minutes of annoying explanations, he was finally able to match the price as quoted by them earlier on the same day. He did not offer any apologies and acted as it was all my fault. He was very arrogant and acted annoyed the whole time. He also got really annoyed when I declined the 'Hazard Protection' and after trying several times, he finally gave up. He didn't
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