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Businiess name:
Sears Home Services
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Review by:
citysearch c.
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Review content:
I do NOT recommend this company. I called for emergency service (there was a fear of possible carbon monoxide leaking from my gas water heater). I had a contract through First American Home Warranty, but I was worried that the turnaround time would be too long for an emergency. So I call Greenway directly knowing they are the vendor First American uses, so I could get on their schedule ASAP. I called First American immediately after I called Greenway to setup the contracted service. Greenway did come out quickly (in about an hour) and after reviewing the heater they told me and my tenants that the situation was very dangerous. They said the unit required condemning. They went on to say they were surprised my tenants hadn't been feeling tired (suggesting they were being poisoned by the gas). Apparently the Greenway contractor didn't realize he was looking at a Home Warranty situation because Greenway home called me to schedule the work from the Home Warranty call after the resource had already left my house. When I told Greenway the service provide had already been there and given me the report for the unit (that included a need to install a new water heater and run new exhaust lines for a minimum of $2500). They said they would need to re-review because it was a home warranty. After reviewing again, they call me back and said the water heater was not broken because it was still producing hot water and recommended nothing to be done. After hours of back and forth between First American and Greenway Homes, I called Hiller plumbing and cancelled my service with First American.
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