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Businiess name:
Recreation Depot
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Review by:
citysearch c.
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Review content:
Please do not spend your money here. I have purchased hundreds of dollars of rc car and quad copter parts here over the years. Recently I purchased a $39 mini quad copter for my 10 year old son on a random trip for some spare parts for our homemade quad copter. \r
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When we got home (30+ Miles away) we went to use the new quad copter and found it to be dead on arrival and not able to take a charge. So the next day a Sunday we take the trek back to exchange it again 30+ miles each way. We meet the same gentleman we purchased from less then 20 hours earlier. He says I don't know I have to check with the boss. Goes around and comes back and says sorry we have to contact the company first. Now at this point I am irate and ask to see the ""boss"". Again I get the same bs line we have to call to get a rm number so we can exchange and because it's Sunday we cant now, that's just how it works now. \r
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Now when you are a retailer and you have 50+ of these sitting on the shelf here you need to do the right thing and exchange the unit. You take responsibility for your products you sell and deal with your rep or company sales person for returns later. It's not just the $39 that is at issue here it is the utter uncaring for the customer experience here. If you want to run your business on the backs of the customer you need to stand behind the products you sell. \r
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Oh and thanks my 10 year old left in tears and hes out $39, of course I did the right thing and went to purchase another one on amazon and pay for the overnight shipping. Just wish you would have done the right thing in the first place. (Just for the record I am the guy that hopes to help keep small rc shops and other small business (I own one) like this in business vs all the online cheaper options)\r
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Bottom line I will never shop at Recreation Depot again and I hope you heed my advice and go elsewhere. For me it was a $39 (I'll call it a loss) but lets be honest if you are into RC, you know you spend thousands of dollars on your rc cars, rc boats, rc quad copters, and the list goes on. Spend your money where you are appreciated and where the business stands behind the products they sell. \r
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Never ceases to amaze me how people will help destroy they're own success!!! \r
Retail is a customer first business
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