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Businiess name:
Staples
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Review by:
citysearch c.
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Review content:
I filed the following letter at the MasterCard web site for customer complaints:\r
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The following merchant refused to process my MasterCard transaction on my Bank of the West MasterCard on 7/29/2009 at 3:55 PM (PST):\r
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Staples\r
121 Bernal Rd, #80\r
San Jose, CA 95119\r
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According to the store manager, Staples policy is as follows: Any card with the word "Debit" on the card MUST be processed as a "debit transaction" even if the card has the MasterCard emblem. Every merchant I have ever visited has processed this same card as a MasterCard transaction, I pointed out to the Staples store manager, who replied as follows: Staples has "a strict corporate policy of NOT processing MasterCard transactions if the card is also a debit card." (A debit transaction requires a password, and due to its increased risk, I prefer to use the MasterCard portion of my card for store purchases.)\r
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The manager even indicated that the register is programmed NOT to proces MasterCard transactions if the card is
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