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Businiess name:
Yes! Air Conditioning & Plumbing
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Review by:
citysearch c.
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Review content:
I'd like to take this opportunity to let you know of the EXCELLENT customer service I received from Dennis S. On 11/2/11 I called him to find out how to use the service I signed up for in April, 2011 to have my furnace checked prior to the heating season. He informed me to contact the office. When I did I was told the earliest I could get into the service schedule was for Nov. 15th, so I scheduled right away.
Dennis called me back later in the day to see if I had called yet. When I told him I did and when I got scheduled for, he then informed me he was near the office and would check into that date. Within 15 minutes i got a conference call with Kirt (Manager) and Dennis. I was informed by Kirt that the date I was given was incorrect and I was then rescheduled for today!
Dennis came promptly as scheduled and started in on the checkup. Soon after another man, Jason H., also was here working on my heater. When Dennis suggested the cleaning of the heater, along with air duct cleaning and an electric air cleaner for my system I told him that I've been unemployed since April (I used to work for a framing/concrete construction company) and I really couldn't afford it at this time.
I soon was told by Dennis that he and Jason were going to take apart and clean my entire heater. I can't say how grateful I am for the service I received today!! The two went above and beyond what was expected and I will now be a loyal ""Yes"" customer for years to come! If ever there are times when a pat on the back or a bonus is given, these men deserve one! Thank you again!
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