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Businiess name:
Ace Auto And Radiator
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Review by:
citysearch c.
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Review content:
I had been pricing brakes and rotors when I called Ace's. I'd never heard of them before, but they were very helpful on the phone. They wouldn't give me an estimate on the phone (which made me nervous), but offered a free inspection. They got me in right away, and when they confirmed the problem, they came back $100 cheaper than the guys that had the sale. I had my kids with me, and they had a nice play area. They said they could get the work done in about an hour. Spot on! As I sat and waited, I listened to their customer service. One customer was angry in general, and she was handled very professionally. Another customer was clueless but the staff took the time to explain the repairs and even explained the bill very thoroughly. They are a small family business, they put their pride in their work and it shows. Having never been aware of this shop before today, I know I'll be back. There is not a lot of pride or customer service left in this world, but I believe in sharing it when I find it. This is one of the good ones. **UPDATE** Every time I bring my vehicle here, I am pleasantly surprised. On the first visit, they came in under the quote, which was half of what other companies were charging. Today I brought my care in, expecting a major system replacement, and we even discussed it. It turned out to be a simple flush issue. They could have easily snowballed me into replacing it. They let you know what needs to be done, and what you can get away with when money is tight. I would recommend this shop to anyone!
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