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Businiess name:
Sam Leman Chrysler Jeep Dodge Ram of Peoria
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Review by:
Guest
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Review content:
SO MANY PROBLEMS AND NOT ENOUGH CHARACTERS TO PUT THEM IN THIS SECTION. The latest problem takes the cake though. I brought it in on 6/20/2014 to have the radio looked at now for a third time. The radio displays 45 degree angled lines through it every time you drive it. The back up camera locks up when you drive in reverse and a body panel peeling up. I dropped it off in the morning.
A typical scenario when you drop a vehicle off at Sam Lemans, you are not greeted and you just stand awkwardly until you are finally called on by one of their disgruntled service writers.
I was told it would take all day to accomplish all the tasks. I was called at 4:30 and told that they were really sorry but the autobody lost track of time and forgot about my truck but, that my reverse camera was replaced. I asked about the 45 degree lines in the radio and Natalie told me that they didn't know if changing the reverse camera fixed it but I could check it out when I picked it up. I asked her if there was someone that could ride with me so I could point it out if it wasn't fixed and she said probably when I reschedule to get the body panel fixed.
I arrived at the dealership at 5:00pm. I opened the door to see lettuce on my front seat. I started it up and my gas light instantly turned on. I originally had over an eighth of a tank left so I looked at my invoice and calculated that they had put 31 miles on my vehicle and nothing had been accomplished. I say, "NOTHING" because I put it in reverse to see if the camera was fixed and the camera looked even worse then what I had started with. I also still have the lines going thru the screen.
I've talked to Chrysler and Tim Leman about all these issues. Tim had an excuse for every one of them which are not sufficient to say the least.
The one that aggravates me the most is that the employees lied saying that I requested they drive 20 miles because the problem doesn't show up until after that. I have the invoice that says nothing about driving 20 miles. Lies, lies and more lies.
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