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Businiess name:
Chagrin Pet & Garden Supply
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Review by:
Chris H.
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Review content:
Based on my experiences with 2 of the OWNERS, I have to surmise that one is liar and the other has no idea of what a good business relationship is. I needed to replace one of my larger Stihl chainsaws so I called some of the area dealerships. I got a really good price from one dealer who is over an hour away so I stopped in Chagrin Pet & Garden Supply to see if they'd match the price. The pony-tail showroom attendant was not able to offer anything other than list price and took down my contact info. Travis - one of the owners - called me back in short order. Not only did he say he'd beat the price by $5, Chagrin Pet & Garden Supply would also give me a sixer of HP Ultra oil. The only catch was that I had to provide a written quote from the other dealer. While on that call, I was concerned that I would get the competing dealer into trouble with 'corporate' (I don't do business that way). Travis assured me that the quote I brought in to him would NOT be used to get the other dealer into trouble with Stihl USA. Long story made short, I got the written quote and went back to Chagrin Pet & Garden Supply to buy a saw. I asked for Travis, but was introduced to his brother Todd - ALSO an owner. Not only did Todd berate me in front of his staff (thankfully I was the only customer present), he also told me he "hates people who work dealerships for price." As if this weren't enough, during Todd's soapbox sermon on how to maintain good business relationships, he said three times that any written competitor's quote below Stihl USA guidelines goes directly back to the corporate offices so they can deal with the competing dealership from that end. I never even took the quote out to show Todd; that competitor quote never left my clipboard. I bought a spark plug and left Chagrin Pet & Garden Supply. I'll never go back.
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