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Review content:
Cliff's Notes: This is a terrible company with a sub-standard fleet and even worse customer service.\r
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Extended Version: I contracted with Elegant Arrival for service on my wedding day. Their non-responsiveness and basic inability to communicate prior to the actual day should have been a red flag. Unfortunately, I didn't have much choice as it the wedding fell during prom season and my options were extremely limited. In hindsight, I would have been happier riding a bicycle to the chapel on my wedding day.\r
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Issues arose almost immediately on the day of our wedding. Around 9:30am on the day of service, I received a phone call from our driver for the day asking me what time he needed to pick up the wedding party and asking about the general itinerary. The itinerary had been provided on multiple occasions. \r
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Needless to say, the main occurrence with which I take issue is that I was forced to walk from our wedding reception, in my wedding gown, to my hotel at the conclusion of the reception because the limo bus was not present. Suffice to say that, if the limo bus was in fact present at any point in time around the conclusion of the reception, a quick visual scan of the limo bus (yielding no one in a puffy white dress) may have given the driver pause, or at least served as grounds to explore my whereabouts further. To add insult to injury, I was advised upon return from my honeymoon that I would incur an additional $500.00+ overtime charge in relation to the limo bus. Upon my return from the honeymoon and after wasting another hour of my time on the phone with the company, I still do not have any additional information on the driver's whereabouts during the course of the ""overtime,"" although he was surely not using his extra time to drive me, my husband our wedding party home - the services for which I contracted.\r
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We had also contracted for a trolley to transport out of town guests from their hotel to the events. Based on information provided by guests present on the trolley, the driver was also unaware of the itinerary for the day. The trolley stalled several times and guests on the trolley had to get out to help push it. The door on the trolley was broken and flapping open and closed during the entirety of the trip, which, as you may be aware, was primarily on Route 22. The trolley got lost on numerous occasions. At one point, the driver had to inquire with people on the street to locate the destination. Similarly, the driver got lost on the way to the reception and the trolley was righted only after a guest was able to utilize the GPS on their cell phone. At some point in the evening, the trolley was swapped for a bus. I did not contract with EA for a bus and was not refunded the difference between the bus and the trolley. I was told by Jasslynn at EA that the trolley was brand new (her words), but the accounts of the evening directly contravene these statements. \r
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If you hate money, fair dealings, customer service and nice things, this company is for you.
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