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Businiess name:
Sears Hometown Store
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Review by:
Guest
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Review content:
My experience with the McMinnville Sears store has been FAR less than stellar! on 04/13/2014 I purchased a Craftsman String Trimmer Mower ($384.00).I used this item two times and it failed to start. I returned the item to the local store and spoke with the store owner. He informed me that the item was past the return date( by 8 days, if you counted business days it would be less). He stated it must be sent out for repairs. I asked him how long that would take and he stated that it may take " two weeks, three weeks or maybe longer". I told him that was unacceptable and that perhaps he could exchange or refund my purchase. He became very rude and stated that there would be no refund or exchange and I'll just have to wait until it's done. I told him that I really needed the machine and I couldn't wait that long. I just wanted to end the transaction. He then stated, " you obviously didn't hear me, I told you there was no refunds! if I refunded everyone with a bad piece of equipment that came in here I'd be out of business". I told him that he must be kidding and asked him if he really wanted to alienate customers with this rude attitude. He then stated that he was "done" and "that's the end of it".
I was livid. I left the store and all the paperwork and called Sears Corporate in Chicago. They called him and he again refused any compromise and solution other that me waiting for this unspecified repair period. Sears Corporate, after trying to reason with him, called me and informed me that since he was a "Franchise Owner" there was nothing they could do for me.
I went into the store two weeks later to check progress as I had heard nothing since leaving it there on 05/21/2014. The owner informed me that he hadn't heard anything yet. He didn't even offer to call and check. By now I was really angry.. I asked him to reconsider and just put and end to our transaction and interaction. He stated that he didn't have to do anything and that everything he was willing to do is being done.
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