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Businiess name:
Motts Miniature & Dollhouse Shop Incorporated
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Review by:
Lorie M.
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Review content:
I placed an internet order to MiniShop.com and called following day to confirm. They did not have the merchandise in stock nor did they know if they could get it, so I cancelled my order. Subsequently, I placed an order elsewhere and received the merchandise and it was exactly as pictured and described. Surprisingly 3 weeks later I received my cancelled order, but the item was very poorly done like a factory second. When I contacted Mott's, they claimed I never cancelled, however they do not accept cancelled internet orders of any kind--Read their pages and pages of order/return policies. So I requested an RMA with a REQUIRED tentative new order that must total more than the initial order. He was trying to eschew my contacts with him because he has this 'must contact within 3 days policy' and wouldn't turn on his FAX machine or confirm their number! Then this creep sent me two 'Violations Message' emails threatening to spam me along with a FTC warning against sharing this email with anyone else. The section of the regulations he quotes has to do with intercepting live wire tapping by a third party. A few days later, he sent me his RMA. It was a document requiring me to relinquish all my rights while totally exonerating him! The terms stated were these: 50% refund only (not inc. the other handling fees he has in his return policies); no refund on shipping; must pay to ship back his merchandise, which I did; and must accept factory defected merchandise, which would be lying about my reason for return, so I wouldn't be able to fight the charge with my credit card company. I figured I would be getting back about $17 refund out of the $80 originally 'spent' on my previously cancelled order--not to mention the additional new order he requires!! The credit card co. stood behind me and got my money back. Nobody can force you to buy merchandise that is 'not as described.' I wish I had read the scores of horrible reviews before because what others say further describes my experience with Mott's. STAY AWAY!!
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