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Businiess name:
Aiello Home Services
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Review by:
Guest
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Review content:
In short , Aiello or any other company could not put a better representative in the field !
We had incurred several problems with our new Heating & Cooling system. As it turned out , the problems were basically caused by poor communication regarding newly introduced equipment by the manufacturer to Aiello . Terry used his own significant knowledge to muddle problems that were not at the fault of Aiello . Regardless , every time we called him he was understanding and extremely polite . Each time he promptly came to the house and did all he could possibly do to reslove our issues .
He had to spend hours dealing with the manufacturer over problems they caused and got it fixed.
While I am very impressed with his technical ability , I am much more impressed by his " people skills ". I admit that I wasn't the easiest person to deal with and sometimes was less than patient . Terry was always the gentleman . His quiet , confident manner was a calming force in dealing with our concerns.
If I went into the business , Terry would be my first hire .
Albert L.
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