Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Hilltop Family Physicians
|
|
Review by:
Guest
|
|
Review content:
My husband and I have had Kaiser insurance for the past 9 years, recently my employer switched to Aetna. I searched and searched the internet, spoke with friends and received a bunch of different recommendations from everyone. We wanted a family physician's office that would care for my family of 5 and had great reviews. I found Hilltop, since it was close to our home we decided to try it out. My husband was in a lot of pain and he needed to see a physical therapist but from experience with Kaiser we knew that we needed a doctor's referral so that it would be covered by our insurance. It had already been a couple months since our Kaiser insurance and we weren't able to get a prescription from our previous doctor any more. He decided to go to Hilltop since we wanted it to be our family practice. He was there early like the office girl advised him. When he got there she asked him what he needed to be seen for, he said his back. She then asked him if it was preexisting which he replied with yes. Before he was even able to see the doctor, the front desk girl, Sandy, told him she would not allow him to even see the doctor because "they are not a pain clinic". On top of this, instead of being empathetic about the situation she told him this as if he should have known or as if he was a child. My husband called me to let me know. I called and left a message with Dr. Teter (I had a new patient appointment scheduled with her that very day). I left her a message and explain what happened. I received no call. I expect better service at any physician's office. Customers should be cared for by all of the staff. If someone comes in to the office in pain then show empathy and ask probing questions to better understand their needs. Don't make assumptions that the customer in front of you is there to try and fix his pain, he might be there to get a referral. If you aren't able to see the person then offer options and do it with a smile. If you're going to run a business, know how to provide exceptional service.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|