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Body Renew
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The club was fine, the trainers are fine, and the billing department will "tell you they told you so when you signed up" even when you are asking for clarification on what to do in a situation. The big lesson before enrolling into a contract with BR, or before trying to cancel a contract with BR is knowing nothing verbal counts before, during or after the signature.- this includes if you call or are advised by management or their customer service department.
After you have completed your contract terms for the gym, or personal trainer, any cancellation can only be requested in writing and you must use and sign their particular "cancellation request" form. Then the request form and your account must be deemed acceptable by BR according to their timeline and terms. If BR determines your application does not meet the timeline or terms BR will void the request and require you to start the cancellation process over, and can do so indefinitely. Each time you start the cancellation request over, BR will be obliged to bill you another month -until you finally get it right.
You might think BR's enrollment terms indicate you need to give thirty days notice, because this is what BR will tell you, but look closely because BR's cancellation process really involves sixty days.-the first thirty days are an application to cancel period. First you must complete and submit a thirty-day form to request permission to cancel your membership, and if you are given permission -then you must pay for one more thirty day period before you are done.
Oh, and if you signed contracts with BR for different services, each service will need to be cancelled separately and will be subject to BR timelines and terms.
Be sure to check out the BBB (Better Business Bureau) reviews and complaints in regard to BR and read whats people have experienced. As of today BR averages one or more new major complaints each month and this average spans more than three years. Buyer beware.
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