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Businiess name:
Outdoor Signature
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Review by:
Guest
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Review content:
Contacted Outdoor Signature for landscape services. I was informed up front there would be a $350 cost for landscape design. I accepted the fee and scheduled an appointment. Clay came out and asked me what my budget was, ($3500) his demeanor totally changed. He stopped what he was doing put his camera and tape measure up and gave me some brochures and said to email him a copy of our plat and left. He did not even stay at my home for 10 minutes. However as told I did email him a plat and feeling pressured I increased our spending budget to $5K. He called me and said he could work with the budget and deadline and would have a design by the following Monday. 8 days later on Thursday he calls me at 7p and tells me the design is not quite ready and they are unable to meet our deadline due to as he put it we have some high roller customers that we are doing work for. So in other words our job is not a very profitable job despite what he claims that "we make our customers happy with our designs and their budget". I'm sure they do great work but this company is all about high roller customers who spend lots of money on their landscape services. My wife and I did the landscape work ourselves in one day, and it cost us $1000. We were willing to pay this guy $5000 for the same work and it obviously was not enough. I will not be calling this company back and I will share this story with all my friends.
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