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Businiess name:
Candlewood Suites DURHAM-RTP
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Review by:
citysearch c.
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Review content:
If I could rate this place with zero stars, I would. I recommend that you avoid this place as if it were plague ridden. \r
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It had taken 2.5 weeks for me to receive housekeeping service. I'd asked several times and was told that, ""I promise we'll get to it tomorrow, we're so sorry"" by desk staff. It was insanity to say the least. \r
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When I'd needed to drop off my dry cleaning, they'd made it a point to tell me that though they offer same day service, same day service could not always be accommodated. Both attempts required in excess of three days to complete. \r
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They'd decided to paint an accent wall during my stay...IN MY ROOM! Yes, they'd done a fantastic job of moving my bed without replacing it where it has been. They'd moved my luggage into the living area and did not place it back to its storage place. So it was incumbent upon me to clean the room and straighten furniture for them...sorry, but I did not see that in the contract.\r
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The straw that broke the camel's back was the carpet replacement debacle. I was informed that they would be replacing the carpet on a Friday and that I was to store all of my property off of the floor. While this was inconvenient, I was excited at the idea of having new carpet in my ""level 1"" accommodations. When I'd returned Friday night, I'd found my room in an incredible state of disarray. The bedding was ripped off of the bed and rolled into a ball. The installers were hungry apparently, as they'd eaten a few cookies I'd left on the counter. Further, there were used paper towels stuffed into my coffee cup and left on the floor. The phone, clock, and filth were left on top of my sundry items on the bathroom counter. The glass I was using to rinse after tooth brushing was left on the floor. Filth was left all over the place. It was at that point that I'd informed them of my intent to leave. \r
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I've checked in to another extended stay. Hopefully I'll have better luck as this was by far THE worst hotel experience I've had in 45 years of walking the earth.\r
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