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Businiess name:
The Residences at Vinings Mountain
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Review by:
citysearch c.
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Review content:
This experience with the apartment started off as pleasant. However, it has become a complete nightmare. This place of residence is a scam. Upon merely looking at apartments on April 5th, we were told that if we moved in by April 8th, we could receive the move-in special which was one month of free rent. We were told this by two associates in the leasing office. Being locked into a lease until May 31st, we eagerly signed the lease to obtain the special. Moving in was a breeze, however when the month of May hit, we received a letter about late rent. We called the leasing office to inform them that we had the special for one month of free rent, meaning our payment wasn't due until June. Now everyone in the office is acting as if we made the special up (although they are running the same special on their website currently) and decided to move in within three days of just looking at the apartment. Plus if our lease was not up until May 31st, why would we move into an apartment on April 8th to pay twice during the month of May? We emailed the office and they provided little help. We were informed that we had to click a button on the application page to receive the special? A button really?? No one informed us of a button to select when we filled out the application. When we went to have a face to face meeting in the leasing office, we were told to contact corporate. When asked if they could provide us with the corporate number, the lady stated that she did not have corporate's number. What???? How do you work for a company and not have corporate's number? How can you provide exceptional customer service and not have the bare essentials such as a number ""YOU"" are directing me to call for assistance? We are still receiving letters notifying us of eviction proceedings if we do not pay May's rent. When I call the corporate number, it sends you straight to voicemail. What type of corporation is this? I refuse to pay money because I was flat out LIED to and no one in the office seems to want or know how to assist. Conveniently our leasing agent is no longer with the company! This has been the worst experience, I have ever encountered in my life. I have to take time away from work to make phone calls and send emails to correct this issue. If you are thinking about moving here, think twice. They will lie to you to collect their commission and throw you under the bus once you've moved in
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