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Businiess name:
Superior Carpet Restoration
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Review by:
citysearch c.
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Review content:
I have NEVER experienced such appalling customer service. I have used money mag numerous times before and decided to take a chance on a local and family owned business. Worst mistake ever. Jennifer and her husband were rude and felt justified in coming into my home, pulling the dirt to the surface, and then leaving with my carpets dirtier than upon their technicians arrival. They blame it on me not spending enough money, and while most companies would be concerned in righting their wrong, they simply just do not care. I have worked in customer service myself, and companies run like the one Jennifer and her husband own are a disgrace. I am preparing to sell my beautiful home and instead of having one more thing on my list checked off, I have to now clean up the mess they left behind. Doesn't make much sense does it?
RESPONSE FROM Superior Carpet Care & Restoration:
I'm sorry you feel that way but my technician clearly explained to you before we started the work that your carpet needed a deeper cleaning which you decined. It also clearly stated on the contract you signed in 2 places that because you declined the cleaning that we suggested we can not guarantee the work. I have offered to discount the price for the deep cleaning but we do not work for free.
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