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Businiess name:
Dean Team
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Review by:
citysearch c.
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Review content:
I would never go back to this dealer even if my car were falling apart and there werent another dealer for miles! The only reason I went in the first place was because I had a free oil change. I called 3 days before to schedule an appointment for 9am. I brought my car in at 9am on the morning of my appointment and told them I would not be waiting on the lot for them to fix it. I expected to get a call within an hour saying that my car was done and that I could come pick it up. I mean, it was just an oil change. 4 HOURS later I called the dealership twice to ask what the heck was going on with my car. No one answered. So I just stopped back in and asked if it was done. The guy told me it had not even been taken back yet! When I expressed how upset I was, I didnt even get an apology. He snapped right back with "thats the way it works". I was horrified. A) I had an appointment. I expect my car to be taken back and fixed at the time of my appointment. Not 4 hours later! B) He told me that when you dont stay and wait for your car to be done, they assume you intend to leave it there all day. Why on earth would I make an appointment if I were just going to leave my car there all day anyway? C) No way in this lifetime would I EVER even consider waiting in the waiting area! It is cramped and nasty and smells like smoke and BO. I dont know why anyone would wait in there! If you really need your car fixed, go to the TOYOTA dealership next door. They will take care of your Hyundai and do it with speed and precision. And their waiting area is AMAZING! Free food (chips, sandwiches, soda, coffee....) for as long as you wait. I will NEVER go back to Dean Team Hyundai ever again. Which is saying something because I still have 2 more free oil changes and at this point Id rather pay to have someone else change my oil than have them do it for free.
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