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Review content:
The food is mediocre, the service is horrible, and the patio is not a safe place to eat. I was invited here to celebrate my birthday. Our party of eight arrived at 5:30 and the service was consistently slow, especially considering it was Sunday night and they only had the limited Price Fixe menu (plus some A la carte items). We weren't served our appetizers until an hour after being seated and our last dish (dessert) was served about 2 1/2 hours after being seated. The dishes people liked included the Onion Tarte, Lamb Shoulder, and the Gratin de Macaronis et Fromages. The Pacific Cod was overcooked and the Steak Frites was tough. Desserts were the highlight and included the Chocolate Mousse, Lemon Tarte and the Passion Fruit Sorbet. Near the end of the meal, a delusional guy wandered from the street and into the restaurant. He was ushered out by an employee who then followed him as he walked onto the far end of the patio and walked alongside tables of patrons towards our table at the other end. He walked behind our table, muttering to himself, as the employee followed behind. He stopped behind me and stood there which made me quite uncomfortable. I felt unsafe and thought about getting up, but since there was only about three feet between me and the wall, and he was standing somewhere in the middle, I was trapped in my seat. The delusional guy then put both his hands on either side of my head. I was shocked and couldn't believe the employee stood there and allowed this to happen. I was so startled that I jumped up. At the same time, my husband (who is a very mild mannered, non confrontational guy) ran over to the guy and pushed him away from me and into the wall behind me. He told the guy to leave me alone and proceeded to usher him away from the restaurant. All the while, the employee just stood there. Another guy came out of the restaurant. I'm not sure whether he was another patron, or an employee, but he told my husband to take it easy. After my husband escorted the guy off the premises, my husband told the gentlemen that he owns a business a few blocks away and warned the employee that you can't allow someone like that to get close to your guests. That you don't know what a delusional guy like that is capable of and the priority should be the safety of the guests. (My husband has had a knife pulled on him, and many other things that I won't mention in this review.) All the employee said was that he didn't have that much experience dealing with this type of guy. Our table was stunned. After that, we had to flag down our waiter for our check and no manager ever stopped by our table to apologize, nor did anyone ask if I was okay. UNBELIEVABLE! Who hasn't had slow service or the occasional waiter that makes a mistake? It happens. But at a decent restaurant, isn't that always followed by an apology and a complimentary dessert or something? Not only was there no apology, but we also got to pay the check in full! My mother was so upset that after leaving, she called to speak to the manager and found out the employee that she called to complain about was the acting manager! UNBELIEVABLE! Needless to say, we will never return. Note to management: if you don't know how to protect your guests in this neighborhood that is in transition, perhaps you should consider hiring a security guard that can. At the very least, you should train your employees so they know what to do in this type of situation. Instead of telling my husband to take it easy on the guy, your employee should have helped my husband escort the guy off the premises, called the police, or called for additional help from within the restaurant. What if the guy pulled out a knife?
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