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Businiess name:
Metropolitan Cabinets
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Review by:
citysearch c.
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Review content:
Beware of this company, they are not very good at honoring prices in a signed contract. If they believe/insist it was an honest mistake, the customer is expected to pay extra than what was agreed upon. This happened to us. We had spent almost a month working with them on cabinets. Two days after we signed the design contract, they emailed to tell use that the doors we ordered require an upgrade cost they forgot about and would now require an extra $1600. Though the design agreement clearly stated the types of doors we wanted, the company refuses to honor it even though the agreement says ""All materials is guaranteed to be as specified."" They later offered for us to pay $700 extra instead of $1600. But the principle and spirit of the agreement is still violated. \r
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Even spoke with the President of the company and he was not very kind in this matter. In fact, he was combative and at one point in the conversation. I, as the customer, needed to tell him to calm down and stop yelling at me. On the company website, the President writes a letter that included this line:\r
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""Once the price is agreed upon, customer service becomes the most important issue. ""\r
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I do not believe that is truly the case with this company. It seems like the President had little regard for customer service or honoring contracts. \r
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Also, when I posted the incident on their Facebook business page, the company actually deleted my post and blocked me from posting further on their site.
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