Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Monster Movers
|
|
Review by:
citysearch c.
|
|
Review content:
We needed two moves with monster movers. The first one was in summer, the second was in fall. The first one in summer went very well. We liked the crew they did a great job and we asked for them in the fall. What we got was a different crew, and they lost parts of our refrigerator in shipment. The effort to try to get those parts replaced was a total disaster. Monster movers was very slow to get back to us. We always had to chase them to get an update for what was happening, because they never contacted us without us contacting them first. In the end they simply mailed us a check to cover the amount of the parts that were lost. We thought they were doing the right thing, and ordering the parts for us because they lost them. Instead they pawned that off on us. We even had to look up the parts on the Sears website and see how much they cost and get the part numbers, then tell Monster Movers because they would not do any of the legwork. They never told us they were mailing the check, they never called to verify that we got it, they never asked if that would be acceptable. Their communication skills and follow-up were among the worst we've encountered. We have one more move left and sadly, we will not be using them. We had very high hopes after the first move, but after the second one we just can't do it.
RESPONSE FROM Monster Movers:
Hi Kurt, Thank you so much for this review and opening our eyes to some things that we generally need to work on. That is why we have hired customer lobby - to improve our customer service. I did look up your account and I see that you are correct. While we did do a good job for you it seems all of that was overlooked when we didn't follow through after the move. Since receiving this review a few days ago, we have incorporated a new system to help us deal with situations such as this. I am hoping that we can make it up to you in some way - please kindly let us know if there is anything we are able to do. Thanks again!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|