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Businiess name:
Marche' L.A.
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Review by:
citysearch c.
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Review content:
Food and service go hand in hand when it comes to great dining experiences. When one fails, the whole night is a waste of time. This would explain my first dining experience at Max.
The food was average with hiked up prices, while the service was absolutely atrocious. Never have I felt like I had entered a used car yard as I had dining at Max. The waitress tried to upsell us on absolutely everything. From the $10 bottled water that we never ordered, to insisting that each person in our party order an appetizer with their mains, to finally serving us the wrong wine. The wine list was overpriced for a menu like Max. So our party decided to order a mid-priced bottle of wine (let's say the Toyota of wines), despite the annoying insistence of the waitress to sell us the "Mercedes Benz". We did not realize that the waitress did the shady on us, until she poured us all a glass and we took our first sip. Upon closer inspection of the wine bottle, we noticed that she brought us the $100 wine that we did not order. After calling this to her attention, the waitress insisted that it was the wine that we ordered. Mistake number 1 - never blame the customer. Mistake number 2 was failing to admit to her oversight and just allowing us to continue enjoying the wine as a act of customer goodwill. Mistake number 3 was actually taking back our wine glasses (from which we had already sipped from) and thinking that she could salvage the wine by pouring it back into the bottle. That was absolutely disgusting service and restaurant etiquette. Max was the ultimate max in bad dining experiences!
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