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Businiess name:
Marche' L.A.
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Review by:
citysearch c.
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Review content:
My boyfriend got fed up & said he will pay for the parking and got out of there. I realized she was still holding our ticket to get the car so I asked her for it & she was still trying to make me listen to her excuses saying what should she have done. I told her that she should have just apologized for the wait & would try to seat us as soon as possible..the end! She would not accept this & still tried to argue that she did nothing wrong. I told her to please give me my ticket! I told her I understood how she felt but I did not want to hear her speak anymore. Please give me my ticket! She said that we should have told her we were waiting earlier. What did she think we were doing at the bar. It is a tiny little bar area & I do not think people sit there just to have drinks. After almost screaming at her for the upteenth time to give me my ticket, I was able to get out of there. The woman handled the situation poorly & kept making it worse! It was bizarre how she wanted to be heard & would not let us leave. Unfortunately this incident will force me never to go to this restaurant again. We were told that there were other people with reservations that left because of the wait. I guess they were smarter than us because they did not bother to wait as long as we did, not to be seated. Even as we drove off, no one was leaving so If we had bothered to stay, it would have been past an hour to be seated. It turns out that the woman behind the bar may have been the owner/chef's wife which makes it worse. You would think that the owner would set a better example & show proper customer service. I want to be fair & say that the one time I ate here, I thought the food was very good but good food cannot substitute good treatment/customer service.
Pros: Food
Cons: Poor customer service
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